How can we help?

You must make an official notification of your move to the Department of Vital Statistics (DVV) within a week of the move, but you can do this a month before the move. The most convenient way to do this is electronically at Muuttoilmoitus.fi or via the DVV’s online service, which updates the information in both the Population Information System and the Post Office at the same time. You can also use the form available from the Post Office or from the Office for Digital and Population Information (Digi- und väestötietovirasto). The same declaration can also be used to register accompanying family members. For more information on how to register your move, please contact either of these services.

Please also notify the maintenance company of your move, as the information provided to the Digi- and Population Information Office does not automatically go to the maintenance company. Please notify the details of all the people moving in at the same time, as only the people on the list of tenants can, for example, be invited to open the door, so that in the event of an emergency all the tenants in the apartment are known. It is a good idea to give the maintenance company the telephone number of at least one person living in the apartment in case of sudden repairs. On the basis of this information, the maintenance department will change the correct names on the building’s name board, letterbox/box and buzzer.

Save the contact details of the maintenance company so that you can report all faults quickly and easily. The maintenance company details can be found on the notice board and/or at the front door of the building.

If you have bought an apartment and are moving in, the Land Registry will have been informed of the contact details of the owners at the time of the transfer. If, as a shareholder, you have given your consent to electronic communication before the transfer of the register of shareholders, your e-mail address has also been communicated to the Land Registry. In future, we will send notices of general meetings of shareholders to the postal or e-mail address notified to the Land Registry. In the event of any changes to your contact details, you must notify the Land Surveyor’s Office directly.

If the association collects water, sauna or parking fees, please notify your change to the management customer service. If the water charge is based on the number of persons, please indicate the number of persons in the apartment.

All renovations in the apartment must be notified to the property manager in advance. Before the renovation can begin, the building society must approve the notice of alterations. The notice keeps the board and the property manager informed of any changes to the building and allows them to check whether the work involves structures or systems for which the building company is responsible.

It is a good idea to submit the notice well in advance of the planned start of the renovation, so that the matter can be dealt with without delay. This will give you instructions on what to do if the renovation requires government approval and supervision by the building society. Minor surface repairs such as painting, wallpapering and fixing cupboards do not require a notice.

Make a declaration >

Once the list of shares in a housing company has been transferred to the Land Surveyor’s Office’s housing information system, the landlord no longer maintains the register of shareholders. All changes of address and contact details are made directly to the Land Registry.

If you wish to receive your housing association’s communications electronically, please provide the Land Registry with your e-mail address and telephone number. Notices of general meetings and other official documents are always sent to the address entered in the housing information system. This will ensure that all important information reaches you quickly and reliably.

You can easily order documents via our website. We usually deliver them within a few working days, either electronically or by post. You can also get advice if you need documents, for example for a house purchase. Order >

You can order a key using the form in the Order and Notify section. Identity is always verified and delivery time depends on the locking system. We will also help you if you need information on costs or delivery methods.

Order a key >

You can send us your question via the website or by email. We will check the situation and get back to you as soon as possible. We will also guide you if the invoice is related to a change in the rent or a water bill, for example. Invoice query

You can pay off the loan at times agreed with the housing association’s bank, usually twice a year. Schedules and possible charges vary from bank to bank. Contact us and we will tell you when it is possible to pay off the loan in your building society and what is involved.

In case of emergency, contact the emergency number of the maintenance company immediately, which can be found on the notice board and in the information leaflets. You can report non-urgent faults and repair needs via Fluxio. If necessary, we can also advise you on how to limit the damage before repair.

Reservations can be made through the online booking system, which you can access from the Fluxio website. You will always receive a confirmation email, and cancellations can be made in the same way. If necessary, we will help you find a free shift or seat.

Book/cancel a parking space or sauna session >